Quality

United Kingdom and India business

iSOFT’s business processes have met the standards and requirements for ISO 9001:2000 certification.

The ISO 9001:2000 registration process included a review of the entire set of iQUALITY practices established by iSOFT across all of its technology platforms and business functions. Following a comprehensive review, iSOFT was recommended for approval by SGS Yardsley.

The existing ISO 9001:2000 registration covering the Manchester, Warrington and Banbury offices in the United Kingdom, has now been extended to the group's dedicated development centre in Chennai, India and covers all of iSOFT’s core product development activity, operational functions and adminsitrative departments.

The registration covers the design, development, sales and supply of computer software for: Patient Management; Laboratory Management and Clinical Management systems to the healthcare industry and for the installation, training, support and software maintenance of these products.

iSOFT's quality policy states:

The company’s prime objective is to increase shareholder value by profitably developing, promoting and delivering innovative healthcare solutions and tightly coupled services in our target markets.
In order to achieve our objective, we must first ensure that we have a clearly defined product strategy which anticipates our customers’ requirements and provides enriched levels of functionality through the use of innovative technologies.
To ensure we achieve our profitability targets, all aspects of our business must operate within a controlled financial management structure which provides for continuous monitoring and risk assessment.
Our performance will be measured and reviewed on an ongoing basis and we will modify our solutions and services and the way we operate our business, to ensure that continuous improvements are made in all aspects of our work. This will ensure that our prime objective continues to be achieved and as a result our customers receive direct benefit from our success.