Customer support

iSOFT aims to provide customers not only with the products to meet their patient, clinical, business and financial management requirements, but all the support and advice that is needed to ensure our customers get the best results for their organisation.

iSOFT uses the best management practices in the recording, management and processing to conclusion the maintenance and support issues raised by and on behalf of customers.

Our best in-breed Maintenance and Support Operation incorporates the following services;

Help Desk (Call Centre) facilities for customers
co-ordination of maintenance and support services involving third parties under prime contractor arrangements
preventative maintenance delivery and co-ordination.

Call Centre
Our Call Centre staff are available on:

International freephone number: 00800 47638 000 (00800 iSOFT 000)
Email: iASSIST@isoftplc.com
Primary Care Support: 00 44 (0) 870 609 5530
Secondary Care Support: 00 44 (0) 870 050 8900

Europe
For customer support options available in Germany and the Netherlands, click on the 'Europe' link on the left hand side of this page.

See also Contacts > Customer contacts.