Service re-engineering

LORENZO Services are composed of the core building blocks which are used to create the real world solutions familiar to healthcare professionals. Many different services address generic, frequently recurring tasks or activities. New LORENZO Services are constantly being added as the needs of the healthcare marketplace evolve.

In addition to supporting function specific or role-based tasks, LORENZO Services allow organisations to address their core business activities, including workflow, decision support and scheduling. As a result, LORENZO enables organisations to explore the potential benefits and efficiencies offered by business process re-engineering.

	Technology transformation Jayne Courthold is CIO for a regional healthcare providing organisation delivering primary and acute care to a large population. Jayne is responsible for ensuring that all the facilities in the organisation have constant access to health information services supporting a workforce of 10,000 people.

	LORENZO is hosted in the regional data centre providing a new user experience to the staff of the region. Their existing applications interoperate with LORENZO and are online while functional migration takes place. Staff retraining is minimised and users quickly accept the new system.

	The completed migration gives Jayne manageable, scalable and reliable enterprise delivery of healthcare applications to all her users across all settings. Jayne now has a unified solution which can satisfy all of her end users' needs.

	Following implementation, the new system is used to help model and re-engineer changes to core business processes. This supports Jayne’s organisation in delivering further cost efficiencies and achieving its key performance indicators.